Who is the most appropriate professional for your care?
Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment.
This may save you time in getting the help you need and avoid arranging an unnecessary appointment with your Doctor.
Have you tried self-care
A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.
Examples of ailments best treated yourself:
- Upset stomach
- Grazed knee
- Common cold
- Sore throat
- Colds & Flu
There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:
Who do I see?
Who do I see?
Provides you with information and supporting links for treatments for some of the most common conditions, services, or most suitable healthcare professional that you should see. ‘Who do I see?’, will signpost you to the most appropriate help and care.
Get immediate help from your local pharmacy
Visit a pharmacy for healthcare advice without an appointment
Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.
Females aged between 16 – 65 years who suspect they have urinary tract infection can attend their local pharmacy. The Pharmacist will assess and advise if treatment is required.
Patients over the age of 2yrs with minor Impetigo can also be treated by the pharmacist.
Everyone can go to their pharmacist for advice or to buy a medicine for a minor illness or ailment. This is a NHS service. It means that if your pharmacist thinks you need it then they can give you a medicine on the NHS. It will also save you making an appointment with your GP simply to get a prescription.
No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.
Treat Yourself Better
We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice.
Mental Health Services – Crisis Services
Available 24-hours a day including weekend and public holidays and can be accessed by the number below from 9:00am – 8pm Monday to Friday, 9:00am – 5pm Saturdays, Sundays, and Public Holidays.
Glasgow North West – Shawpark Resource Centre: 0141 451 2730
Outwith these hours they can be contacted on: 0845 650 1730
Feeling low, anxious or stressed?
Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.
Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.
Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.
Need help now? Call free on 0800 83 85 87.
Sexual Health Services (Sandyford)
All year round – Sandyford Sexual Health Services
At Sandyford we provide sexual, reproductive and emotional health services across Greater Glasgow and Clyde. Sandyford Central is our main clinic. There are also local clinics throughout the Glasgow and Clyde area. More information on all our services, opening times and clinic locations is at www.sandyford.org
For appointments please call 0141 211 8130.
Sexual Health Emergencies
During opening hours Sandyford provide specialist emergency sexual health services for
- Rape and Sexual Assault that occurred in the last 7 days – Archway Service 0141 211 8175
- Exposure to HIV/ PEP access
- Emergency Contraception 0141 211 8130
- Abortion Services 0141 211 8620
Details for each service is on our Emergencies page or by calling direct.
You do not need an appointment to access PEP. It is available from Sandyford Central 8.30 am to 7:00 pm Monday – Thursday and 8.40 am to 4:00 pm on a Friday
When Sandyford is shut you can
- Call NHS24 on 111
- Many pharmacies can provide emergency contraception
- Access PEP by attending your local A&E
Pregnancy: Worried or Need Advice?
Pregnancy and baby
Am I pregnant? What should I be eating? Is it normal to be this tired? How can I help my partner during labour? Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here. Pregnancy Advice.
Early Pregnancy Assessment Service (EPAS)
If you are pregnant and wish to continue the pregnancy please contact the Maternity services on: 0141 347 8422.
If you have any concerns of a miscarriage, and have already referred yourself to the maternity service. Please phone, The Princess Royal Maternity on 0141 211 5317 for advice.
If heavily bleeding please attend your nearest Accident and Emergency Department.
Self-Referral Services – No need to see a GP!
One in four of us will have problems with our mental health at some time in our lives.
You can self- refer for Mental Health – Please phone the Primary Care Mental Health Team at Sandy Road on 0141 232 9270.
Crisis services are available for patients who are already known to Community Mental Health Services.
Please note the Primary Care Mental Team is also based at our Health Centre).
We need some information to help us provide the right service for you. In order to refer yourself to MSK physiotherapy please complete our Self Referral Form and either take or hand it in at our main community reception desk.
Our Patient Information Leaflet will give you more information regarding our service and useful things to know before you attend an appointment with us.
Most departments are open Monday to Friday 8.30am-4.30pm.
Podiatry clinics are provided across four geographic areas of Greater Glasgow and Clyde, these include the North West, the North East, the South and Inverclyde & Renfrewshire.
To self refer or book an appointment –
Call the Podiatry Appointment Hotline 0141 347 8909
Mon – Friday 8am – 8pm
Saturday 9am – 1pm
Alternatively email: [email protected]
Please note that Podiatry does not provide personal footcare.
Weight Management Services
Glasgow and Clyde Weight Management Services target people with existing health conditions that could be improved by losing weight. If you have Diabetes, Heart Disease or have previously had a Stroke and are overweight then you can self refer to the weight management service by calling the following number:
0141 211 3379 Monday – Friday 8:00am – 4 :00pm
Email: [email protected]
Complete the online referral form
Need help with Social Care?
There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.
If you need a service outwith office hours, you can contact Glasgow and Partners Emergency Social Work Services on 0300 343 1505.
For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.
Advice and information is available by calling a Dental Advice Helpline.
Greater Glasgow and Clyde Emergency Dental Treatment Centre on 0141 232 6323 (Open Monday to Friday, 8.30am to 5.00pm
However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.
Dental emergencies are acute dental pain, facial or oral swelling, trauma or bleeding from the mouth.
Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.
Find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).
Self-help guide: Eye problems
Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help
If your optician is closed and you can’t wait until it reopens call NHS24 on 111.
If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.
Need to speak with someone when the surgery is closed?
Call 111 when we are closed to speak to an NHS professional about any urgent health or medical issue.
Calls are free from landlines and mobiles.
If you have an emergency please call 999.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren’t stopping
- chest pain
- breathing difficulties
- severe bleeding that can’t be stopped
- severe allergic reactions
- severe burns or scalds
It’s important to use A&E only for serious injuries and major emergencies.
For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.
Get immediate help for minor injuries
Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.
If your child has a minor injury such as a cut (including one that may require stitched) a minor burn or a broken bone there are a range of options for speedy treatment depending on age. Please take your child directly to the Minor Injury Unit if they have a minor injury as described, and not to the Practice, as this may delay treatment for their condition.
5 to 15 year olds: Go to the nearest Minor Injury unit, please access the button below to find your nearest Minor Injury unit.
Some examples of problems they deal with:
- sprains and strains
- suspected broken limbs
- minor head injuries
- cuts and grazes
- bites and stings
- minor scalds and burns
- ear and throat infections
- skin infections and rashes
- eye problems
- coughs and colds
- feverish illness in adults
- feverish illness in children
- abdominal pain
- vomiting and diarrhoea
- emergency contraception
Arrange an appointment with the Treatment Room Nurse
The Treatment Room Nurse is available Monday – Friday between 9.00am and 16:30pm for wound management – dressings, removal of stitches, and so on. Your GP will send you there for certain vaccinations and other minor treatments.
The Treatment Room service has an appointment system. To make an appointment, you can either phone the main reception on 0141 201 5500 option 1 or go the main reception desk. The reception desk is open 8.30am – 4:30pm, Monday to Friday.
When you are attending the Treatment Room, please remember to report to the main reception when you arrive.
Arrange an appointment with a Nurse Practitioner
The Nurse Practitioner is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your Doctor.
The Nurse Practitioners complement the service that we offer to you, our patients. Please be assured that a Doctor’s appointment will always be available should you prefer, but you may get an earlier appointment if you opt to consult the Nurse Practitioners.
See a Nurse about: blood pressure checks, back pain, chest infection, cough and cold, rash, sore throat, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, COPD, heart care, smoking cessation, free health checks for 40-70 year olds, travel health advice, removal of stitches and clips etc.
Call the surgery on 0141 201 5545 to arrange an appointment with a nurse and you may be seen more quickly.
Need medical advice or treatment from one of our doctors?
Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.
Call the surgery on 0141 201 5545 to arrange an appointment with a doctor